We offer a 7-day return or exchange policy from the date of delivery.

2.1 Eligibility for Return/Exchange

To be eligible:

● The request must be raised within 7 days of delivery

● The item must be unused, unwashed, and in original condition

● Original tags and packaging must be intact

● Invoice must be available

2.2 Non-Returnable Items

The following items are not eligible for return:

● Products purchased during clearance or final sale

● Customized or made-to-order items

● Items damaged due to misuse

We reserve the right to reject returns that do not meet the above conditions.

2.3 Exchange Policy

● Exchanges are subject to stock availability.

● If the requested size/product is unavailable, store credit or refund may be issued at our discretion.

 

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3. Refund Policy

3.1 Refund Process

Once we receive and inspect the returned item:

● Refund approval will be communicated via email.

● Refunds will be processed within 5–7 business days after approval.

3.2 Refund Mode

● Online payments: Refunded to original payment method.

● Cash on Delivery (if applicable): Refund via bank transfer or store credit.

Processing time by banks may vary.

3.3 Shipping Charges

● Original shipping charges (if any) are non-refundable.

● Reverse pickup charges may be deducted if applicable.

 

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4. Cancellation Policy

4.1 Order Cancellation by Customer

You may cancel your order:

● Before the order is shipped.

Once shipped, cancellation is not possible. You may use the return policy after delivery.

4.2 Order Cancellation by The Tribal Co

We reserve the right to cancel orders due to:

● Product unavailability

● Payment failure

● Pricing errors

● Suspected fraudulent activity

In such cases, a full refund will be processed.

 

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5. Damaged or Incorrect Products

If you receive:

● A damaged product

● A defective item

● An incorrect product

You must inform us within 48 hours of delivery with:

● Order ID

● Clear photos or video evidence

Failure to report within 48 hours may result in rejection of the claim.

 

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6. Force Majeure

The Tribal Co shall not be held liable for delays or failure in delivery due to events beyond reasonable control.

 

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7. Contact for Returns & Support

For return or cancellation requests:

The Tribal Co
Email: support@thetribalco.in
Phone/WhatsApp: +91-8409481184
Address: Harmu, Ranchi, Jharkhand, India

 

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⚖️ Legal Note

This policy is governed by the laws of India.
Any disputes shall fall under the jurisdiction of courts located in Ranchi, Jharkhand, India.